October 10, 2012 – Just four short months ago, an announcement event was held in Myrtle Beach for Frontier Communications. At the event, the company pledged to add a new call center to its Myrtle Beach facility and with it, 110 new jobs.
Today, we are proud to announce that not only is the call center open, but that Frontier Communications went above and beyond its jobs commitment. Frontier created, and hired 116 employees.
“Those of us who live and work in Myrtle Beach appreciate the vitality of this community. I am not at all surprised that our call center rollout has gone so well. The community has welcomed us, and our new employees are motivated to provide our customers with great service. After all, that’s what Frontier is committed to provide,” said Tim Ruedy, Frontier Communications Area General Manager.
The new state-of-the-art, 13,000 square-foot facility is located on the third floor of the downtown Myrtle Beach Frontier building. The call center includes a new Avaya IP phone system, 150 new computers and workstations, meeting spaces, and all new décor. The addition of the 116 employees results in a more than $8 million direct annual economic impact to the area.
“Our experience in Myrtle Beach could not be better. We have had a great response from the job prospects, and we are excited about the talents our new employees are bringing to Frontier. We are convinced every day that we made the right decision to choose Myrtle Beach for expansion, and we’re sure our new call center will provide exemplary customer service,” said Lynn Holmgren, VP Residential Call Center.
The Frontier Communication expansion is one of four Myrtle Beach Regional Economic Development Corporation jobs announcements made in 2012 and brings the jobs total to 400 for the year.
"It takes a lot of teamwork to create jobs, and Frontier is a perfect example of all parties working together for the greater good of Horry County. We credit the success of this announcement to our board, executive committee, staff, NESA, State Commerce Department, and also to the client, Frontier Communications. We are proud of what they were able to accomplish in four months. Not only did they meet their commitment of 110 jobs but they surpassed it," said MBREDC President & CEO, Brad Lofton.
“Seeing a company’s expansion plans go from concept to reality is always exciting, and Frontier Communications’ investment and job creation are already having an impact in Myrtle Beach. More and more companies understand that South Carolina is the right place to do business,” said Secretary of Commerce Bobby Hitt.
About Frontier Communications
For more information about the company, please visit http://www.frontier.com/